Voiding a Shipment
To void a shipment, go to the Billing / Shipping tab on the order and select Void Shipment:
You will be taken to a screen where you select which shipment you want to void:
After you select the shipment, click on Void Shipment to confirm:
If the shipment cannot be voided, you will receive a message indicating why. This is generally because the package has already been picked up by the carrier.
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